Support in DocBits

Quick help for your automated invoice processing

In digital financial processes, every minute counts. Companies that rely on automated invoice processing and intelligent document processing expect not only precision, but also quick support when needed.

With DocBits, our powerful IDP (Intelligent Document Processing) software, you get integrated support directly in your application. This keeps your workflows stable, efficient, and uninterrupted.

Why integrated support in IDP software is crucial

Modern invoice automation solutions optimize processes, reduce manual data entry, and increase efficiency in accounting. But even with highly automated systems, questions can arise—for example, regarding validation rules, document recognition, or special posting logic.

An integrated ticket system ensures that:

  • Problems are reported without media discontinuity
  • Relevant documents are transmitted automatically
  • Processing times are reduced
  • Your automated processes continue to run quickly

Two ways to create a support ticket in DocBits

Ticket creation via the main interface

You can create a ticket at any time via the support icon in the user interface.

This gives you the option to:

  • Check or adjust your contact details
  • Select a priority level
  • Describe your request in detail

This method is particularly suitable for general questions about document processing or system configuration.

Ticket directly from document validation

It is even more efficient if you create a ticket directly from the validation process.

With just one click, the currently open document is automatically attached – a decisive advantage in digital invoice processing.

In addition, you can:

  • Define a subject
  • Set the priority
  • Add screenshots
  • Attach additional files
  • Add technical details

This saves time and enables faster error analysis by our support team.

Less downtime, more process reliability

Companies that rely on digital transformation in accounting need solutions that are not only intelligent but also service-oriented.

The integrated support function in DocBits helps you:

  • Minimize downtime
  • Reduce queries
  • Create transparency in the support process
  • Ensure your workflow efficiency in the long term

DocBits – More than just invoice automation

DocBits stands for intelligent document processing, high OCR accuracy, and maximum automation in the purchase-to-pay process.

With our integrated support system, we ensure that your IDP solution is not only powerful but also supported at all times.

Image creditss: Header- & featured image by FELLOWPRO

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