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Imagine resolving every customer service request quickly and expertly, without a single sloppy handoff or the need to search through history. From simple at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create an optimal customer experience. You are always ready to provide customers with exactly what they need. At any moment, for any problem, in any situation.
With Sugar Serve, enable your agents to work productively by providing them with a powerful, efficient console. Our agent workbench uses SLA information, including the priority and severity of cases, to intelligently prioritize each request.
Help your customers help themselves. Sugar’s self-service portal and knowledge base enable users to quickly resolve common issues. Your customers get the answers they need, while you minimize costs and keep support requests to a minimum.
Incoming customer requests are automatically routed to the right person thanks to Sugar Serve. Whether you need to escalate a case or reassign it after a certain period of time, SugarBPM™ ensures that no customer is left standing.
With real-time reports and dashboards, you’ll be able to spot potential problems long before they turn into incidents. With our customer service analytics, support center managers can see what is running smoothly and what needs to be addressed.
